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How jya11 Handles Your Personal Data

Your account information and payment details — including anything linked to bKash, Nagad or Rocket — are collected and used only as described in this policy.

Account data protectedbKash, Nagad, Rocket handled carefullyNo data sold to third partiesYou control your preferencesContact us to request changes

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What This Policy Covers and Why

jya11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with jya11, we collect the information needed to run your account: your name, contact details, and the payment method you choose — whether that is bKash, Nagad or Rocket. We use this data to process your deposits and withdrawals, verify your

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identity, and keep your account secure. We do not share your personal data with unrelated third parties, and we do not sell it. Some data is shared with payment processors — for example, when a Rocket transaction is confirmed, the processor receives only what is needed
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to complete that transfer. We may also retain data as required by applicable law in eligible regions; how long we keep it depends on the type of record and the legal obligations that apply in your jurisdiction. Cookies and similar tracking tools are used on the
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jya11 platform to remember your session, measure site performance and show you relevant content. You can adjust cookie preferences through your browser settings at any time. If you are accessing jya11 from Bangladesh, availability and the specific data obligations that apply to you depend on local
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law and your eligible region. This policy may be updated; we will post changes here and, where the change is material, notify you through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures across your account and payment activity to reduce the risk of unauthorised access. Every payment channel — bKash, Nagad, Rocket — passes through encrypted connections, and your wallet details are never stored in plain text on our servers. The sections below cover the four areas of our data practice that matter most to your account.

Payment Data Handling

Transaction details from bKash, Nagad or Rocket are stored only as long as needed for account records and legal compliance. We do not retain full wallet credentials after a session ends.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can turn non-essential cookies off through your browser settings without losing account access.

Account Security Measures

Your account is protected by OTP verification at login. If we detect unusual activity — such as a login from an unrecognised device — we prompt re-verification before allowing access.

Data Retention and Deletion

You can request deletion of personal data not required by law. Submit the request through your account help ticket; we will confirm what can be removed and the timeline that applies.

REACH US DIRECTLY

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a correction, or need to ask about a specific transaction record tied to your bKash or Nagad account, our support team handles privacy queries separately from general account help. Reach out through any of the channels below and mention that your question is privacy-related so it gets routed correctly.

Your Privacy Questions, Clearly Answered

These are the questions we actually receive about data rights, cookie use and account records. If your question is not here, use the live chat or submit a privacy ticket from your account page.

We collect your name, contact details, and the payment method you register — such as bKash or Nagad. We use this to verify your identity and process your transactions accurately.

We share data only with payment processors when needed to complete a transaction — for example, confirming a Rocket deposit. We do not sell your data or pass it to unrelated third parties.

Retention periods depend on the type of data and applicable legal requirements in your eligible region. Payment records may be kept longer than session data due to compliance obligations.

Yes. Submit a data-access request through your account help ticket or email our support team. Include your registered contact details so we can locate and prepare your record.

Open a privacy ticket from the Help section of your account. We will confirm which data can be deleted and which must be retained under local law before processing your request.

We use session cookies for login continuity and analytics cookies for performance measurement. Non-essential cookies can be disabled through your browser settings without affecting your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jya11 Handles Your Personal Data

Data Handling, Cookies and Account Security

Payment Data Handling

Cookie Use and Control

Account Security Measures

Data Retention and Deletion

Contact Us About Your Privacy

Your Privacy Questions, Clearly Answered

01 What personal data does jya11 collect when I open an account?

02 Does jya11 share my data with any third parties?

03 How long does jya11 keep my account data?

04 Can I request a copy of the data jya11 holds about me?

05 How do I ask jya11 to delete my personal data?

06 Does jya11 use cookies, and can I turn them off?

Privacy Policy

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